Cancellation & refund

Cancellation, rescheduling and refund amounts are agreed between the guest and the merchant.

• The platform does not enforce a fixed refund schedule (e.g. automatic % by hours before the event).
• The system may record cancel requests, mutual agreement notes and refund status for both parties.
• Any cancellation note on a merchant page is for display only and is not a platform-enforced rule.
• If parties cannot agree, the platform does not arbitrate; parties should pursue appropriate channels themselves.

Online payment refunds (e.g. Stripe) are processed under the payment provider’s rules after an agreed amount.